We have set a users extension up to simultaneously ring another users extension so it can be answered if the user is unavailable. We have found that doing this through call handling will only ring the desk phone of the user that it is being forwarded to and not the desktop or mobile app. Support says that is the expected behavior which makes no sense to me.. If the desk phone can ring, why is the mobile app and desktop app not ringing. Does anyone know a workaround for this other than using IVR and call queues?