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Tonya Smith avatar image
Tonya Smith asked ·

Does anyone have a way to download SMS by phone number with content, date, time? Conversation view?

Lawyers need to be able to save their client text messages for the life of the file + 5 years in my state. I can't figure out how to get all the texts from RingCentral to my client file. The text is stored somewhere; I can view messages all the way back to opening my account in 2015. I can see texts downloaded in 2020 on the archive in the most inconvenient way; the necessary data of time and date and phone numbers are in the name of the .txt file, and then the file just has the message content, such as "Yes" or "okay." The crucial information of sender, recipient, date, time, and content all need to be together, preferably in a spreadsheet, but at least in a printable pdf.

smsdata
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Phong Vu avatar image
Phong Vu answered ·

Check this out and implement it yourself.

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Tonya Smith avatar image
Tonya Smith answered ·

Thank you Phong Vu! I've been asking RingCentral sales people and account managers this for years. The only response I ever got was "that's not a current feature, but you can request it. All messages are deleted after 30 days." - even after I told them I could see all the way back to 2015. My work around for the last year was to include myself on all texts as a recipient because all incoming texts go to my email. I'm going to work on that AND figuring out why the notification of your response 7 days ago went to the wrong email. - Thanks again!

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys