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lil-roberts10800 avatar image
lil-roberts10800 asked ·

extensionId not sent with SMS from latest RingCentral desktop app?

We have a 3rd party application that pulls in call and SMS data from the API and uses the RingCentral extensionId to identify the sender or receiver as a staff member.

We have a staff member using the latest version of the newest RingCentral app: https://www.ringcentral.com/desktop-app.html#ring-poc-non-promo.

However, when she sends or receives SMS via this version of the app, the extensionId does not seem to be included in the data.

Any ideas?

desktop appextension
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Phong Vu avatar image
Phong Vu answered ·

Can you show me one example of a message which has the extension id? According to the API reference, the message-store return a list of message items for an extension w/o the extension id (https://developers.ringcentral.com/api-reference/Message-Store/listMessages). You can be assured that all the outbound messages belong to the extension you are logged in to read the messages.

I see no difference between message sent out from the RC app or from the RC mobile app or RC softphone.

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