question

Scott R Freerksen avatar image
Scott R Freerksen Deactivated asked Becky-Community_Manager commented

want to cancel account

I'm within 30 days. Please cancel my account

cancellation
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Ali Mir avatar image Ali Mir ·

How do I delete my account. Some time I can log in, other times I cant. Doesn't allow me use extensions.

HELP

1 Like 1 ·
Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ ·

@Scott R Freerksen You need to connect with your Account Manager, as we are unable to cancel your account via the Community.

0 Likes 0 ·
NORMA J RIDDER avatar image NORMA J RIDDER Becky-Community_Manager ♦♦ ·

i am disconnected when I call

0 Likes 0 ·
NORMA J RIDDER avatar image NORMA J RIDDER ·

How do I get to an account manager. I am disconnected everytime I call

0 Likes 0 ·
Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ NORMA J RIDDER ·

Norma, it appears your issue has been escalated to our Customer Retention team.
If you do not hear back from them, please reach out to us at Community.Support@RingCentral.com

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Tracie Johnson avatar image Tracie Johnson ·

I want to cancel my account and keep getting disconnected by your system when I try to connect to the cancellation dept. Please help

0 Likes 0 ·
Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Tracie Johnson ·

Tracie, has this issue been sorted?
If not, we're happy to assist.

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Tracie Johnson avatar image Tracie Johnson ·

It's still not resolved. And my credit card was billed. I have only been. Member for 3 days and this is not going well at all. Everytime I call on hold for 10 min and call just keeps disconnecting on your end. I'm starting to lose patience. Please cancel my account now and issue a full refund and I am not authurizing any more charges!! Complaint will be filed if not processed within 24 hrs. Second notice

0 Likes 0 ·
Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ Tracie Johnson ·

@Tracie Johnson If this is a fax only account, you can access your account through the Admin Portal and cancel.
Directions can be found here: https://support.ringcentral.com/article/Account-Cancellation-Procedure-For-RingCentral-Fax-Account.html

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