question

Nate Breeden avatar image
Nate Breeden asked Anirban answered

Why am I getting a permissions error when my sandbox account has all permissions?

Testing API calls in the sandbox, all of them are going through pretty well except for Meetings, it gives me this error:


ringcentral.http.api_exception.ApiException: In order to call this API endpoint, user needs to have [Meetings] permission




My extension/user has meetings permission, the sandbox literally has every permission available. What am I doing wrong here?



Thanks

meetingssandbox
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1 Answer

Anirban avatar image
Anirban answered

As per this link: https://community.ringcentral.com/questions/1293/meetings-in-sandbox.html

"Upon developer's request (send account's info through this support ticket to the developer support team), we can enable the meeting feature in the sandbox so developer can call the meeting APIs. However, the meeting information such as startUri and the joinUri etc. are just dummy info and cannot be used to launch the meeting app.

Real meeting can only be tested on the production environment!"

Also, you can check: https://community.ringcentral.com/questions/1183/cannot-create-meetings-in-developer-sandbox-accoun.html

and https://community.ringcentral.com/questions/7925/in-order-to-call-this-api-endpoint-user-needs-to-h-3.html

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys