question

Dr Samra avatar image
Dr Samra asked ·

When we call customers it doesn't ring their phone and goes straight to their voicemail

We noticed that a lot of our outgoing calls to our customers goes straight to their voicemail and doesn't ring on their end. Many customers have mentioned that their phone didn't ring and they just received a voicemail instead. It doesn't happen to all our customers but majority of them, not sure why this is happening and how we can fix it.

voicemailcallout
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1 Answer

Anirban avatar image
Anirban answered ·
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys