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Laferil Smith Jr. avatar image
Laferil Smith Jr. asked ·

WebRTC No Incoming Audio

We have integrated the WebRTC phone SDK into our website, and currently are having issues getting incoming audio from the other party. They can hear us communicating through the browser, but we can't hear them. We are using the latest versions of Chrome, and have tested on both Windows and macOS.

The incoming call alert tone can be heard so it's not a browser audio tab issue.

webrtcwebphone
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vb answered ·

Did you try using just the demo app and get me the results https://ringcentral.github.io/ringcentral-web-phone/ ? Please send the logs from demo app to devsupport@ringcentral.com and cc to vyshakh.babji@ringcentral.com


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