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Dean Eckstrom asked ·

Macintosh keeps prompting for system password

After installing the Macintosh softphone app from our software support channel several users report after re-opening they are being asked to additionally install Helper Applications. The desktop App is being installed at Root permissions in /Applications using JAMF as a deployment tool. When the application attempts auto-updates .. prompts for a System account which many of our users do not have.


We would prefer this prompt not appear for our users and wonder if there is some way to suppress it. It is not clear what is being installed and it does not seem to effect anything.

We would prefer if the Macinstosh DMG could be publish in a non-autoupdating version for use by IT organizations analogous to the PC MSI version. This would better match our IT practices and would create an installer that parallels what is provided for Windows.

mac softphone
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jenn-community-moderator answered ·

Hello @Dean Eckstrom, apologies. I would highly suggest opening a case HERE, and our phone support will investigate for us and give you an accurate answer. Thank you for your patience in this matter.

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@Jenn-Community_Moderator You mean like #11625709 and #1160984. They have not been effectively responded to.

These are getting no-traction. Our support team suggested this as a venue to get some attention. I note several other posts in Community complaining of the same issue. They too seem to be lacking attention.


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Thanks for the info. Based on the case number you provided and the phone support that handled your cases. This is for a feature request. We do apologize since we don't have this functionality. We highly suggest posting this in our IDEA hub. Thank you for your patience in this matter.

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