question

Dean Eckstrom avatar image
Dean Eckstrom asked Chelsea Verner commented

Macintosh keeps prompting for system password

After installing the Macintosh softphone app from our software support channel several users report after re-opening they are being asked to additionally install Helper Applications. The desktop App is being installed at Root permissions in /Applications using JAMF as a deployment tool. When the application attempts auto-updates .. prompts for a System account which many of our users do not have.


We would prefer this prompt not appear for our users and wonder if there is some way to suppress it. It is not clear what is being installed and it does not seem to effect anything.

We would prefer if the Macinstosh DMG could be publish in a non-autoupdating version for use by IT organizations analogous to the PC MSI version. This would better match our IT practices and would create an installer that parallels what is provided for Windows.

softphone
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1 Answer

jenn-community-moderator avatar image
jenn-community-moderator answered Chelsea Verner commented

Hello @Dean Eckstrom, apologies. I would highly suggest opening a case HERE, and our phone support will investigate for us and give you an accurate answer. Thank you for your patience in this matter.

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Dean Eckstrom avatar image Dean Eckstrom commented ·

@Jenn-Community_Moderator You mean like #11625709 and #1160984. They have not been effectively responded to.

These are getting no-traction. Our support team suggested this as a venue to get some attention. I note several other posts in Community complaining of the same issue. They too seem to be lacking attention.


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jenn-community-moderator avatar image jenn-community-moderator ♦ Dean Eckstrom commented ·

Thanks for the info. Based on the case number you provided and the phone support that handled your cases. This is for a feature request. We do apologize since we don't have this functionality. We highly suggest posting this in our IDEA hub. Thank you for your patience in this matter.

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Chelsea Verner avatar image Chelsea Verner jenn-community-moderator ♦ commented ·

2 years later and this is still a problem extremely disappointing

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