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judy-shaffer asked ·

Why am I dropping calls when using a wifi connection.

phone
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Really? Are you sure about your WiFi connection was not interrupted? I will move this question to the Customers community though.

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Yes, I have other users operating the same way and they have never experienced this problem using the exact same Wifi.

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@judy-shaffer This Knowledge Base article might be a good place to start in troubleshooting the issue.
If you work through this and find that it doesn't address your issue, please reach out to Support directly and they can assist with further troubleshooting.
https://support.ringcentral.com/article/how-resolve-dropped-calls.html

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