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hai-nguyen14283 avatar image
hai-nguyen14283 asked ·

I could not recieve any support answer

I use my account is justin@phpbroker.com, this account sent 4 question from September but none of them has been answered.

Please give me an explanation for this.

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Phong Vu answered ·

I could not find any posts from the user you mentioned above. Time to time your question might get lost between other posts. If that happens, just post some update to your thread to bump it up to the top list.

I try to help all developers fairly but sometimes I can't help if the questions are vague and lacking background context.

Also, for serious problems and related to your production account, do not hesitate to send a support ticket to devsupport@ringcentral.com. That channel is more dedicated for RingCentral customers.

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Thank you, I will comment and post some update to my post.

This is my current list post status.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys