question

Wayne Westland Primary & Urgent Care WWPC avatar image
Wayne Westland Primary & Urgent Care WWPC asked ·

Simultaneous incoming voip calls on 1 digital line

We are currently using RingCentral voip service using the w52p physical phones, and have the single line plan with four phones. We noticed that when to calls are being answered, the third incoming call goes to voicemail. I called ringcentral, and they representative stated that there can be only two simultaneous calls per digital line. I am writing to see if anybody else can confirm this before I pay for a second digital line. According to the rep this would give us the capacity for four simultaneous incoming calls.

We used to yelling w-52p phone system, this is advertised by the manufacturer to support for simultaneous calls. However according to the RingCentral representative, each digital line on ringCentral only supports two simultaneous incoming calls.

Is the response from the representative realistic and appropriate? Do I have other options in terms of voip

call queues
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

0 Answers

· Write an Answer

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app