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Cameron Smith avatar image
Cameron Smith asked ·

"Delivered" SMS not seen by recipient

I can see that a message status is set as "delivered" but for some reason the recipient doesn't ever get the text. We've done internal testing with employees here, and most seem to get the SMS, but our CEO never gets the SMS despite the status saying "delivered." Any ideas?

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Anirban avatar image
Anirban answered ·

This kind of query may not get accurate answers here because these are individual cases which needs investigation on account level or network level.

Can you try opening a support case here so that RingCentral team can look into this, help you by investigating and troubleshooting the issue.

Hope that will help you to get some solution of the problem

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys