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Damian Lofthouse avatar image
Damian Lofthouse asked Phong Vu answered

Incoming Call Caller ID via API

Hi,

Is there a way for us to access the current incoming caller id for a given user, and is there an event emitted when a call is answered that will allow us to act on it?


We would like the ability to detect the person who is calling into our callcentre so that our agents can automatically retrieve the customer details.

rest api
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1 Answer

Phong Vu avatar image
Phong Vu answered

Please check out the telephony session event notification

Read this blog for further discussion about the API.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys