question

Amy Rose avatar image
Amy Rose asked Becky-Community_Manager commented

Ring Central Meeting connecting but does not connect

I'm having difficulty joining an RC meeting session. It just says "connecting" but it doesn't connect. Please advise.rc-meeting.jpg

meetings
rc-meeting.jpg (15.0 KiB)
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@Amy Rose Are you on the most current version?
Here are some troubleshooting articles that might help:
https://support.ringcentral.com/meetings/troubleshooting.html

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Yes. it says so. rc-update.jpg

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rc-update.jpg (20.0 KiB)

it's still the same

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@Amy Rose I would recommend working with Support to troubleshoot this further if none of the troubleshooting articles have helped.
You can reach out to them directly here:
https://support.ringcentral.com/contact-support.html

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