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Automatic call recording not working
Tags: rest api
Jan 4, 2021 at 3:25pm   •   5 replies  •  0 likes
Carl Miller

I added automatic call recording, but it doesn't record.

After the call, the call recording id never appears in the call log.

What I have to do for the call recording.

This is call recording setting.1609863688508.png

this is call log list, but no call recording id.


5 Answers
answered on Jan 5, 2021 at 11:47am  

@Carl Miller The issue you are showing is a common issue which even I face sometimes. I clear the browser cache and then try again. Please clear the browser cache and try again

answered on Jan 5, 2021 at 11:54am  

Really thanks

I loged in there, but It is not setting up automatic call recording.

What's happened?


Api said automatic call recording is enabled.


on Jan 5, 2021 at 12:52pm   •  0 likes

What is your sandbox account main company number?

on Jan 5, 2021 at 6:36pm   •  0 likes

this is my profile
1609961607137.pngThis is the sandbox account info


on Jan 5, 2021 at 7:47pm   •  1 likes

Your sandbox account was not enabled for auto recording. Not sure why the API returns true value. But it is enabled now. Please check and change the settings.

on Jan 8, 2021 at 10:09pm   •  0 likes

Thanks for your help.

It works well.

Could you please help me?

We use this API in our CRM site that has over 10 members(clients).

Then each user has to their account and sets automatic recording permission.

How do I have to do about this?

answered on Jan 5, 2021 at 11:31am  


Could you please explain how to login to my sandbox account admin portal?


I cannot access this page.


on Jan 5, 2021 at 11:41am   •  0 likes

Simply login with your sandbox account super admin user's credentials. In fact, you should be able to login from your dev portal too. Not sure why you can't.

answered on Jan 5, 2021 at 8:04am  

Hi, thanks for answering.

I didn't hear the recording warning after the call was connected.

How to solve this issue?

on Jan 5, 2021 at 10:28am   •  0 likes

Can you login your sandbox account admin portal and check the settings. Make sure that you select the correct extension (to be automatic recording) and the call direction setting for that extension.


answered on Jan 4, 2021 at 3:37pm  

While making the test call, did you hear the recording warning after the call was connected?


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