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Ryan Riley asked Phong Vu answered

Unavailable codes

We want to add some unavailable codes, where do we go to that ?


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Phong Vu answered

Can you clarify your question? What are those unavailable codes for?

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Ryan Riley answered Phong Vu commented

The status of the phone, in example.... Available , On Vacation , In a meeting, On Lunch Break.... etc....

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So your question is?

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Ryan Riley answered

Where in the admin portal do we add these status's ?


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Phong Vu answered

Those are user's presence statuses (including the user telephony statuses). You can read and update via APIs or using RingCentral apps (RC app or RingCentral phone app). Right now, you cannot add custom status.

https://developers.ringcentral.com/api-reference/Presence/readUnifiedPresence

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys