We want to add some unavailable codes, where do we go to that ?
Can you clarify your question? What are those unavailable codes for?
Where in the admin portal do we add these status's ?
Those are user's presence statuses (including the user telephony statuses). You can read and update via APIs or using RingCentral apps (RC app or RingCentral phone app). Right now, you cannot add custom status.
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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