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Corey McDaniel avatar image
Corey McDaniel asked ·

"Bring app to front" Missing

One of our users is missing a section in the Phone settings in the RingCentral desktop app.


On my computer, in Settings - Phone, there are two options at the bottom of the page in a section called "Incoming calls" that allow me to enable "Bring app to front" and "Do not bring to foreground when minimized".


However, on the other user's computer, those two options (as well as the whole "Incoming calls" section) are missing entirely.


This is on the same version of the RingCentral desktop app; so, is there any way to make these options show?

desktop appringcentral for desktopsettings
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mary-community-moderator avatar image
mary-community-moderator answered ·

Hello Corey,

Please have the user uninstall/reinstall the app. Also make sure that the user is login using the credential associated on the account.

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