question

Doug Gellert avatar image
Doug Gellert asked mary-community-moderator answered

Video Missing After Converting Ring Central Meetings Recording


double-clicking any of these files(after converting):

1611209648136.png



only plays the audio of these calls- no video is shown


player used:



1611209675325.png


this player successfully plays other video .mp4 files on my mac


parameters:

1611209744076.png

1611209995006.png

meetings
1611209648136.png (20.0 KiB)
1611209675325.png (18.0 KiB)
1611209744076.png (82.2 KiB)
1611209995006.png (71.9 KiB)
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hello Doug,

Please contact our Tech Support Team so they can check on this issue. All of our Support numbers can be found here.

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