No longer receiving ANY fax transmission results even though all of my settings are correct and have remained consistent. Only 50% of our faxes are being sent successfully and we have no idea until a delay occurs.

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Gregory Green asked Jan 21, '21 mary-community-moderator answered Jan 28, '21

No longer receiving ANY fax transmission results even though all of my settings are correct and have remained consistent. Only 50% of our faxes are being sent successfully and we have no idea until a delay occurs.

We have had RingCentral for years and loved it. I left the firm for about a year and have came back to the exact same settings for notifications, yet we are receiving none. Only about 50% of our faxes seem to make it to the destination and we have no idea until 30 days later when we have to follow up on them. We need to fix this ASAP. All of our emails are in the transmittal result notification page, everything is accurate. There are no "rules" in my email account, they are not being sent elsewhere.

fax

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Answer 1 · 2021-01-21T21:26:40Z

Liz Perez answered Jan 21, '21

We are having so many issues as well trying to fax out. We send from 2 pages to 100 pages, and they all fail.

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Answer 2 · 2021-01-28T20:34:48Z

kfisher answered Jan 28, '21

We are having the same problems. Has anyone found a solution to this yet? Nothing has changed with our system yet now we can't fax out.

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Answer 3 · 2021-01-28T22:07:09Z

mary-community-moderator answered Jan 28, '21

Hi! Please coordinate this issue with our Technical Support. All of our Support numbers can be found here. You may also open a web case here.

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No longer receiving ANY fax transmission results even though all of my settings are correct and have remained consistent. Only 50% of our faxes are being sent successfully and we have no idea until a delay occurs.

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