I am a super admin. Is there a way I can set up additional agent states such as Lunch Break? The DND status does not fit the purpose of tracking my agent's break.
I am a super admin. Is there a way I can set up additional agent states such as Lunch Break? The DND status does not fit the purpose of tracking my agent's break.
Hi Jeffrey,
Submit a feature request for this. Go to article Submitting and Voting for Product Ideas to know the guidelines. Thank you!
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