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18551_r asked ·

How to use ring central dialer with the developer account

I am new to ring central and need help on how to test the ring central integration with the ring cental dialer. Do I need to use the ring central dialer? or can I call my ring central phone number from a regular phone to test the call.

I have a ring central developer account and I trying to test my oauth configuration and calls to receive the webhooks. I installed the Ring central app on mac and on login I get this message:


Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions.


Can you please let me know what I am missing here and how I can debug/test my ringcentral integration

integrationsoauth2developer api
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18551_r avatar image
18551_r answered ·

Can some one please help with how to test the oauth? Is there a ring central dialer that I should use to test?

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Phong Vu avatar image
Phong Vu answered ·

Open this link and download the RC Phone (Desktop) app for Windows or MacOS accordingly. Install the app and run it. Switch the app to sandbox mode before login by:

On Windows: Ctrl + F2

On MacOS: Fn + Command + F2

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18551_r answered ·

Thanks for the response, Vu . I already had this app installed on my Mac. When I press Fn+Command+F2 (before login) nothing happens in the is it supposed to open a different UI?


I tried login after pressing Fn + command+F2 and the login just hung with a spinning "Please Wait" message



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18551_r answered ·

screen-shot-2021-01-26-at-11738-pm.pngI believe i have the right app install (RC Phone desktop for Mac)

If I click Fn+Command+F2 the screen just stays as is



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Phong Vu avatar image
Phong Vu answered ·

when you press those combined keys, you should see a small popup like this. Then choose the "sandbox" option.

screen-shot-2021-01-26-at-12915-pm.png


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18551_r answered ·

I have reinstalled and now I see the popup for Sandbox/Produciton and I logged into my Sandbox. From here if I make a call to a regular mobile number, I dont seem to be receiving the call.

Should I expect this call to work?


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Call to U.S number or international? Sandbox does not support call to international numbers. You will have 500 mins free out of the box for testing voice call. It's a new sandbox, I don't think that you run out of free credit though.

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18551_r avatar image
18551_r answered ·

I am calling an us number. Should expect the normal phone to work or will only go directly to through the developer api. Sorry for the really basic question. I am new to Ringcentral.

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I don't know what you meant here "Should expect the normal phone to work or will only go directly to through the developer api".

What is your sandbox main company number?

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18551_r answered ·

Just to clarify: I using the RingCentral Phone dialer to call a regular phone. Will this call come the phone directly?


Main Company number: +15648882482

Sandbox number: +14243302166

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Phong Vu avatar image
Phong Vu answered ·

Your production account is only for Meeting. It does not supporting Voice so you can't make voice call from that.

For your sandbox (+14243302166) account, you should be able to make and receive test calls. Based on the call log, I see you have made and received lots of calls. So what is the issue here?

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18551_r answered ·

I believe I dont have production setup yet. I created the app only for sandbox. I have been making the calls from ring central phone desktop using the sandbox account (+14243302166) but unfortunately I am not receiving any of the calls on the phone. Attaching a screen shot.. Stays in progress for about 40-50 seconds and then comes back to the dial pad again with briefly showing:

Call Status: Finished

Caller Status: success

Is this normal. Normally with other dialer that we have integrated we have seen the dial pad allows you make the call to a regular land line or mobile phone that we can pickup answer. Is that not the case here?

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