question

Chris Westgor avatar image
Chris Westgor asked mary-community-moderator answered

Fax reporting

I am looking for a report on the number of faxes sent/received by all users within the last year. I can't find where this is reported other than the list by the user's names. Which does not have a time frame associated with the numbers.

faxanalytics and reporting
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi Chris,

The Fax/Voicemail message cap is 200, however, the messages are not deleted right away. Deleted messages are stored in the Deleted folder for 5 days. The system performs a periodic audit and automatically deletes the excess messages from any mailbox with over 200 messages. After which, the deleted messages are permanently removed from RingCentral's system and can no longer be retrieved. The maximum number of messages returns back to 200 by then.

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