question

Ross C avatar image
Ross C asked mary-community-moderator answered

Request for Option to pause and unpause recording/Masking in the new RC App

Hi RC Developers,

We are currently having issues with the new RC app. We arent able to pause and unpause a recording or mask a certain part of the conversation in a recorded call. We need that feature working for us.

phonehardware
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Ross C, I'm not sure if you're referring to a finished call recording or during an actual recording but there is an option to pause forward a recorded call in the new RC App but not on the actual call. If you're referring to during a live call, there is no option for this. But it's available with RingCentral Contact Center.

You may submit a feature request for this. Please check this article for guidelines.
Submitting and Voting for Product Ideas

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