question

Tanya Baluja avatar image
Tanya Baluja asked ·

How long is this outage expected to last?

Hey all,

I've been using the Ringcentral API for texting in a client communication app. Woke up this morning to a dozen different calls from clients that they weren't able to send texts using the Production API. I understand that this may be related to the outage, but some warning would have been appreciated. How much longer can we expect to be out?

Thanks,

Ramneek

support
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Anirban avatar image
Anirban answered ·

Please send a mail to developer support team at devsupport@ringcentral.com and request them to look into it ASAP. They will get in touch with you and will take care

1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

paco-vu avatar image
paco-vu answered ·

Have you received any email from our service regarding the outage? So far I am not aware of any outage and I still can send SMS messages from production account. Please make sure that your number is not blocked by carrier if the app send too many SMS which violate the regulation. See this blog for reference.

Again, that is just my assumption without knowing how you implemented your app.

Let me know.

1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.