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How can admin find and listen to another ext manually recorded phone call?
Tags: call recording
Feb 9, 2021 at 11:01am   •   3 replies  •  1 likes
Nate Goff

I am an admin and cannot find the other users to listen to the calls that they manually recorded. We do not have the automatic recording option with our plan.

3 Answers
answered on Feb 1, 2022 at 11:49am  

@Nate Goff Hello! I recently had this question too to view my users not just my own extension. So I found that on the Online Admin Portal. The automatic call recordings are set to auto-record just 1 extension (mine) so once I updated that to record my other user (see the image). Then from there, I was able to view all call recordings in the admin account under "Reports" > "Call Log" and then the little play button was then available for the calls thereon.

on Feb 1, 2022 at 12:37pm   •  0 likes

Great idea, @Sarah Sinanan!

answered on Feb 9, 2021 at 2:42pm  

Hi @Nate Goff, if you are referring to On-Demand Call Recordings, check this KB Article.

answered on Feb 9, 2021 at 2:53pm  

@Mary-Community_Moderator that works to listen to my own extensions calls. But how do I listen to other extensions calls?

on Feb 10, 2021 at 7:16am   •  0 likes

@Nate Goff, you must go to your Admin Portal.

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