question

Nicholas Beatty avatar image
Nicholas Beatty asked Shaya Rosenberg commented

Need an Update to custom rcmobile URI scheme that works with new RC App (Glip)

The URI rcmobile worked for the Ring Central Phone app but does not work for the RC App. Since the RC Phone app is being retired and replaced by the RC App, this rcmobile URI needs to be updated to work correctly with the RC App. This is a critical problem that needs to be addressed. This rcmobile URI allows for third-party apps to call out using Ring Central. This is a big deal.

Here is the Ring Central link: https://developers.ringcentral.com/guide/voice/uri-scheme

Here is the Cloze link that describes the same code/line that needs to work with the RC App: https://help.cloze.com/help/how-do-i-call-or-text-via-ringcentral-from-cloze

These two lines of code need to work with the RC App STAT!

Making phone calls: rcmobile://call?number=
Texting: rcmobile://sms?number={value}&type=new

ringcentral app
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Phong Vu avatar image
Phong Vu answered

Hi Nicholas,

It looks like we haven't defined one for the RC App yet. I will discuss internally and hopefully we will implement it soon.

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Roozbeh Kavian avatar image
Roozbeh Kavian answered bill-fox9520 commented

Thank you, this would help as we have plugins in applications that currently rely on this.

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bill-fox9520 avatar image bill-fox9520 commented ·

Have you received any feedback?

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Paula Starr avatar image
Paula Starr answered bill-fox9520 commented

Now that we can't use the RC phone app at all, not having this option is a real problem.

we like to use the rcmobile://sms?=number function to put a link with a phone number in our slack channel that automatically opens the app to text that number

Please advice when this is fixed ASAP


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bill-fox9520 avatar image bill-fox9520 commented ·

Have you received any feedback?

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bill-fox9520 avatar image
bill-fox9520 answered

I agree with Paula and Roozbeh. I need ASAP a solution to this issue. This used to work on desktop and mobile.

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bill-fox9520 avatar image
bill-fox9520 answered
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Robert ADMIN Eaton avatar image
Robert ADMIN Eaton answered Shaya Rosenberg commented

Is there any update on this?

I see in the documentation there is this to place a call:

rcapp://r/{phone-number}

But is there an equivalent to this to send an sms message?

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Phong Vu avatar image Phong Vu ♦♦ commented ·

Not yet. We are working on this still.

So far, only /dial and /call are supported :(

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phillip-hoffman11555 avatar image phillip-hoffman11555 Phong Vu ♦♦ commented ·

Anyway to get this to work on Chrome OS? I'm getting "Google Chrome OS can't open this page."

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Shaya Rosenberg avatar image Shaya Rosenberg commented ·

Looking into alternative providers that do support this. This is crucial to my business. if anyone knows of platform that offers URL Scheme to send sms please post

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Phong Vu avatar image Phong Vu ♦♦ Shaya Rosenberg commented ·

The only alternative from RingCentral right now is to ask your user to use the RingCentral soft phone (Desktop app) and use these URI schemes:

rcmobile://sms?number=+1650XXXYYYY

rcmobile://sms?number=+1650XXXYYYY&body=Hello%20world

Download RingCentral Soft Phone for Desktop:

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Shaya Rosenberg avatar image Shaya Rosenberg Phong Vu ♦♦ commented ·

this is just to send new message u cant see the conversation. I am trying out OpenPhone, they have the scheme... but RC has other really good features. so will see

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Phong Vu avatar image
Phong Vu answered Phong Vu commented

Can you guys do me a favor by giving your company name here. I am collecting customers/users inputs to make my request for supporting URI Schemes higher priority. Thanks

2 comments
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Shaya Rosenberg avatar image Shaya Rosenberg commented ·

Guessing no luck on this ??

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Phong Vu avatar image Phong Vu ♦♦ Shaya Rosenberg commented ·

Unfortunately, there is no progress on this. I just discussed with a new PM a couple weeks ago and still waiting for their internal discussion.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys