We use a JSON based CRM and I need an app or integration built that will scan our CRM when new calls come into RC and filter them based on if the number is associated with an active customer account or not. Also after hours if a non-customer calls in I want an automated text to be sent to them.
Lastly - if a current customer calls in I would like a link in the RC pop up (on the desktop app) that includes a link to the customer account (link is standard + includes the customer ID at the end from our CRM)
Our CRM uses JSON and I have all of the API documentation. You can run API calls and get reports with a list of active customers phone numbers.