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Ryan Marshall avatar image
Ryan Marshall asked

Looking for Developer to Integrate with CRM (JSON API)

We use a JSON based CRM and I need an app or integration built that will scan our CRM when new calls come into RC and filter them based on if the number is associated with an active customer account or not. Also after hours if a non-customer calls in I want an automated text to be sent to them.


Lastly - if a current customer calls in I would like a link in the RC pop up (on the desktop app) that includes a link to the customer account (link is standard + includes the customer ID at the end from our CRM)


Our CRM uses JSON and I have all of the API documentation. You can run API calls and get reports with a list of active customers phone numbers.

apiintegrationsjson
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0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys