question

Sheila Nielsen avatar image
Sheila Nielsen asked ·

Sorting tasks in new app

Will the new app tasking functionality be enhanced to at least include features that are being used to support business functions? The ability to filter by group & status and sort tasks is very limited in the new app. We rely on sorting by color to organize tasks.

feature enhancements
2 comments
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

We are having the same issue! And not being able to comment on tasks is causing a huge issue!

0 Likes 0 ·

We want to migrate to the new app, but are not able to until the tasking functionality in the new app is comparable to the classic app.

0 Likes 0 ·
mary-community-moderator avatar image
mary-community-moderator answered ·

Hi Everyone, RingCentral App released new features last 04/14, including creating a task from a group or individual contacts. Members of the specific task can now view and add responses. To see other latest features released, you may go to https://support.ringcentral.com/release-notes/office/app/desktop-webapp.html.

1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

jessica-community-moderator avatar image
jessica-community-moderator answered ·

The new app is will have the "Section" label added this upcoming release at the end of the month. It will be called "Categories". The Tasks product manager is aware of these other improvement asks, and the functionality gaps between the old app and the unified app. He's working on getting filter by category, filter by color, and adding comments to tasks addressed. Current ETA is Q2 or Q3 of this year.

1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Please relay the importance of providing these features before classic is retired!

0 Likes 0 ·
michael-tanner1 avatar image
michael-tanner1 answered ·

Q2 or Q3 for the missing tasks funcionality is too late. This is required functionality that we need now. And now that we have a drop dead date for RC Classic we will be looking for your replacement.

1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Richard Westrick avatar image
Richard Westrick answered ·

I agree with @michael-tanner1. The ability to comment on tasks to organize multiple people's conversations into the task to which they apply is integral to our operational processes. Without it, there effectively is NO task management by any stretch of the imagination. If this can't be launched soon, then PLEASE allow using Classic until the feature is added back to the new version. Please help @Jessica-Community_Moderator Our IT is looking into other platforms at this time.


2 comments
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi Richard, our Product Team have announced that this feature will be launched this Q2.

0 Likes 0 ·
Sheila Nielsen avatar image Sheila Nielsen mary-community-moderator ♦ ·

Mary, thanks for the update. Do you know which release this will be available in and if it will be before May 3rd retirement of RC Classic?

0 Likes 0 ·
Richard Westrick avatar image
Richard Westrick answered ·

The latest April release has the ability for adding notes to the task allowing for the organization like the classic version. Initial look would seem to meet our needs. Just in time!

1 comment
1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Thanks for your feedback, Richard!

0 Likes 0 ·
JR B avatar image
JR B answered ·

As many others, we are also at the mercy of Category Segmenting. This is a function we rely on for efficient productivity. If this is not available prior to the May 3rd migration to the new app, we would be forced to find a new CRM.


What is the ETA on this functions release? @ringcentral-admin

,

We as many others, need to be able to segment Tasks. If this function is not available prior to May 3rd launch we will be forced to find a new CRM.


What is the ETA on release date for Category/Segmenting Tasks, like they are in Ring Central Classic?

1 |1000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Write an Answer

Hint: Notify or tag a user in this post by typing @username.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Customer Spaces

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app