question

Ace Monroe avatar image
Ace Monroe asked ·

Extensions on Voicemail

I would like to be able to set up my voicemail (Not the Greeting) so that I can give them the option of choosing an extension. The example would be. "I am out of the office right now, if you want to talk to Bob choose extension 201, to Carol choose extension 203." -or- "Our office is now closed to leave a message press #, to get our hours press 201, our street address 202..."

voicemailextensions
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mary-community-moderator avatar image
mary-community-moderator answered ·

Hi @Ace Monroe, you can setup a Message-Only extension and assign the user extensions on each. However, it will not provide the same extension number as the user. Please check on this KB Article https://support.ringcentral.com/article/4491.html

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Joe Cache avatar image
Joe Cache answered ·

Depending on the level of your account, one MacGyver'd way would be to not take a message on that extension, but rather send the caller to the 'Connect Directly to a Group' --> creating an IVR to do the prompts and route accordingly.

In the Users Messages, take the check out of the Enable for Take Messages, and in the pull-down, choose the 'Connect Directly...'

Of course you have to have the IVR created first before you can select it. :)

Possible answer/workaround.



Have fun.



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