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Shelby Tolliver avatar image
Shelby Tolliver asked Phong Vu answered

Difference between ringout and callout

In addition to this question, it sure would be nice if there was a way (from the API) for an admin user to call/ring out on behalf of other RC users.

rest api
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Shelby Tolliver avatar image Shelby Tolliver commented ·

Maybe a better question would be "what use-cases would cause one to develop towards one or the other" ?

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Phong Vu avatar image
Phong Vu answered

Ring-out requires both caller and callee manually accept the call. It is basically the system call both parties and when both answer the call, it connect them to the call. Ring-out can be used to call from and too any party.

Call-out is dialing from your number programmatically instead of you dialing the number. Call-out is bound to a device so you need a device id and that device must be "online".

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys