We have all of our lines connect to the same voicemail through the call queue and then we have one person transcribe all of the voicemails onto a notebook so that we can make notes on when they were called back and by who. A feature where we could print the transcripts of all the voicemails on one page where we could take notes would be a HUGE help to us. OR a section on the voicemails in the app where we could add notes to them. This would save so much time, keep everything organized and make our callback time much shorter. Please consider this feature!!