I have a user that has a few speed dials setup on his phone. However, for one of his contacts, if that contact receives a call, his phone will ring too. I've looked everywhere for a setting but can't find how to turn that off. What is the secret? Thanks.
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Hi @Robert Wingerter, is this contact one of the account users?
Yes, it is an internal employee that has another employee on speed dial.
Please check on the KB article below and follow instructions until No. 12. You need to disable "Enable me to pick up a monitored line on hold".
https://support.ringcentral.com/article/How-to-set-up-Presence-permissions-for-your-own-line.html
"Ring my phone" was not selected. I enabled, saved, disabled, saved. System never asked me to reboot phone, but I unplugged the phone (network and power), waited 30 seconds, plugged it back in and same result.
Check the User Call Forwarding settings of that contact instead.
I have same problem my phone rings all day. I have turned on and off the (Ring my phone when any user I am monitoring rings) saved and it did nothing. Everyone in my contacts list ring when they rcv, or make a call.
It was a system bug - and fixed in the last Polycom Update.
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