question

Robert Wingerter avatar image
Robert Wingerter asked Becky-Community_Manager commented

Polycom vvx350 my phone rings when speed dial contact is called.

I have a user that has a few speed dials setup on his phone. However, for one of his contacts, if that contact receives a call, his phone will ring too. I've looked everywhere for a setting but can't find how to turn that off. What is the secret? Thanks.

phonehardware
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Thank you for trying! I thought I was missing something.


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You're very much welcome. Let us know how it goes!

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Your user has likely set a ring tone under Settings -> Basic -> Ring Type -> Attendant Calls. If there's anything other than "silent ring" set for Attendant Calls, any presence line will ring with that tone.

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Hi @Robert Wingerter, is this contact one of the account users?

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Robert Wingerter avatar image Robert Wingerter mary-community-moderator ♦ ·

Yes, it is an internal employee that has another employee on speed dial.

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Please check on the KB article below and follow instructions until No. 12. You need to disable "Enable me to pick up a monitored line on hold".

https://support.ringcentral.com/article/How-to-set-up-Presence-permissions-for-your-own-line.html

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"Ring my phone" was not selected. I enabled, saved, disabled, saved. System never asked me to reboot phone, but I unplugged the phone (network and power), waited 30 seconds, plugged it back in and same result.

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Check the User Call Forwarding settings of that contact instead.

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1 Answer

Robert Wingerter avatar image
Robert Wingerter answered Becky-Community_Manager commented

It was a system bug - and fixed in the last Polycom Update.


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