question

Ramesh Balakrishnan avatar image
Ramesh Balakrishnan asked Anirban answered

High delivery latency for outgoing SMS

I'm in a production environment and using the python SDKs. The issue started happening yesterday where many of the messages started taking upwards of 10 minutes to get delivered to the recipients. The SDK calls would return quickly (aka the RingCentral MessageStore had received them) but they were taking a long time to reach recipients -- and then would often come in a burst.

Is there an ongoing outage?

sms and text messagingproductionlatencyoutgoing
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1 Answer

Anirban avatar image
Anirban answered

Since this is in production, you can create a support ticket to check with them about the network.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys