question

Jacob Brown avatar image
Jacob Brown asked Becky-Community_Manager edited

How to access Polycom VVX GUI via IP after Povisioning? Need Admin Password to make changes.

We used to be able to access the GUI for changes by going to:

EX: https://192.168.1.67/

1616695464280.png


This password was:
- 456
- 72227
- MAC Address?
- Secret URL ###: "admn803864912024pwd" from ---> https://voicemanager.businessconnect.telus.com/application/company/phones/803864912024/details

But not we cannot get in, has there been an update that has changed how to access it?

I know I can still perform a hard reset by following this KB: https://support.ringcentral.com/article/Third-Party-Polycom-Phone-Not-Accepting-Default-Password.html

But this is not the solution because once the phone is provisioned we cannot make changes.

Please advise as we have a client who is wishing to change some soft keys and we need to access this.

Thank you in advance,

JB

phonehardware
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2 Answers

mary-community-moderator avatar image
mary-community-moderator answered mary-community-moderator commented

Hi @Jacob, please reach out to our Technical Support Team regarding this. All of our Support numbers can be found here. You can also open a support case online here.

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Jacob Brown avatar image Jacob Brown commented ·

Thank you, I'll see if I can get any answers here.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Jacob Brown commented ·

You're welcome.

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Joe Cache avatar image
Joe Cache answered tak-it1 commented

789

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tak-it1 avatar image tak-it1 commented ·

yep, 789 if it's unlocked and the above passwords do not work.

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