question

Alex Dyer avatar image
Alex Dyer asked Phong Vu answered

Will there be any integration between Glip and Intelligent Office (iO)?

We currently use Intelligent Office and have our RingCentral recorded calls automatically saved against client entries.
We are considering using Glip for internal conversations in place of emails and in some cases would need to link the Glip messages to clients within Intelligent Office.
Is there any way to do this currently? If not, when is this likely to be available? Is there a workaround we could use presently, such as exporting the messages to a Word document and then uploading this to Intelligent Office?

rest api
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered

I am not aware of such an integration currently. I think that your question would be better asked in the RingCentral customer community where other users may have the same need and they would share their ideas.

For exporting Glip messages, we have the Glip compliance export APIs. I think you can use it to export and convert to a Word document for your purpose.

1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys