laurie6838 avatar image
laurie6838 asked mary-community-moderator commented

Has anyone had an issue with Video calling in the Ringcentral app where you are displayed as the last person you had a video call with?

I have found today that whether I video call or if I'm called, my name and image are not displayed but rather the name and image of the last person I was on a video call with. Weird.

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @laurie6838, please try to uninstall/reinstall your app. Let us know if it's still the same.

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laurie6838 avatar image laurie6838 commented ·

I unistalled/reinstalled and the issue is still there.

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mary-community-moderator avatar image mary-community-moderator ♦♦ laurie6838 commented ·

Thanks for troubleshooting. I suggest creating a ticket online or contact our 24/7 Customer Support so they can fix the issue.

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