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Ben Goldstein avatar image
Ben Goldstein asked Phong Vu answered

Sending Fax using API only send first page (Cover page)

Am sending faxes using the API in Sandbox. Am using curl in my app and have sent to a variety of fax machines/services. It is always only sending partial faxes with just the first page. Sending directly from the API reference on ringcentral site also does the same thing so the issue isn't how my app is programmed.


Office API Reference | RingCentral Developers

rest api
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Phong Vu answered

This is a known issue and the dev team is working on fixing it. You still can graduate your app to the production and sending fax on production account would not have this problem.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys