question

Angelo Depascua avatar image
Angelo Depascua asked Angelo Depascua answered

Triggering a call via rcmobile:// URI doesn't work

Hello guys, I'm trying to trigger a call via

  • rcmobile://

But I think there is an issue with the URI on last version of Ring Central.

When you tap on the phone, nothing happen.

But with rcphone app (deprecated) the URI works fine, of course that the call is not completed because we got an alert that rcphone app is deprecated and it ask you to switch to Ring Central - Glip and Office.

Do we have an estimated time for this to be solved/added to Ring Central - Glip and Office latest version?

We need this so much.

Specs:

IOS: 14.4 Iphone 8+

Ring Central - Glip and Office 21.2.15

https://developers.ringcentral.com/guide/voice/uri-scheme

ringcentral app
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Phong Vu avatar image
Phong Vu answered

The RingCentral mobile phone app which supports rcmobile:// url scheme is no longer available. To launch the RC App on your mobile phone, use this protocol glip://r/ for now.

You can test other urls scheme by open this link (https://rc-embeddable-demo.herokuapp.com/) on your mobile browser and click the links under the RC App Classic column.

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Angelo Depascua avatar image
Angelo Depascua answered

@Phong Vu thank you so much! It works perfectly!

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