question

Riley Cohen avatar image
Riley Cohen asked Phong Vu answered

Phone calls being disconnected

Hello,

I am a web developer experiencing bizarre behavior with the ring central phone app. I utilize the Ring Central Ring Out API's to make outbound calls in such a way that I receive a call on my phone app and then the outbound call is placed. However once the call is initiated and I receive a call on my ring central phone app and then am prompted to click 1. Within less than a second afterward the call just disconnects. This is the first time I have experienced this kind of behavior. Any help is appreciated.

Thanks!

rest api
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1 Answer

Phong Vu avatar image
Phong Vu answered

How long have you been using/testing calls on sandbox? Could it be that you ran out of free call credits? What is your sandbox account main company number?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys