screen pop the RC Phone from CRM?

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Dave Harrison 301 asked May 19, '21 Dave Harrison 301 answered May 19, '21

screen pop the RC Phone from CRM?

Good morning all, I hope this is a simple question already covered, but i cant find the answer.

We currently use the RC Phone app for making calls in our call centre. our advisors have to copy the phone number and paste this into RC phone app. to make calls.

On our own CRM application (webforms aspx), outbound calling, I want to send the phone number to the RC phone app with a click of the button for quick dialling.

is that possible?

Reading the API developer docs, it’s all about making your own RC app, which I don’t want to do.

Tia
Dave

rest api

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Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2021-05-19T15:47:29Z

Phong Vu answered May 19, '21

Simply add this URI scheme to your html page

<a target="_blank" href="rcmobile://call?number=phoneNumber">Call this number</a>

And if you also want to send text message, use these URI schemes

<a target="_blank" href="rcmobile://sms?number=phoneNumber">Text this number</a>
<a target="_blank" href="rcmobile://sms?number=phoneNumber&body=Hello world">Text this number</a>

Hope this helps

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Answer 2 · 2021-05-19T15:51:50Z

Dave Harrison 301 answered May 19, '21

:o , wow. as simple as that! thank you so much.

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