question

Manh Le avatar image
Manh Le asked Phong Vu answered

New accounts not receiving invite emails

Hi,

I create 2 new accounts on dev test service. None of them received the invitation emails to activate the accounts. Nothing in spam filters, nothing in email logs. Tried the "resend invite" button many times, popup says "A new welcome email has been sent" but no email is ever received.

question.png

app administration
question.png (6.7 KiB)
1 |1500

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

1 Answer

Phong Vu avatar image
Phong Vu answered

What is your sandbox account main company number?

1 |1500

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys