Will Erwin avatar image
Will Erwin asked jenn-community-moderator commented

How to detect offline status?

I've got a webhook subscription that is listening for account presence events. When I shut down RingCentral, I had expected to receive an event with presenceStatus or userStatus set to offline. However, this is not the case. I've also tried calling Get User Presence Status but this returns an available status. Calling Get Unified Presence does return offline but I would prefer to use webhooks. When I shut down the app my presence in RingCentral is displayed as offline so why doesn't the webhook report this?

1 comment
1 |1500 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hello @Will Erwin! We are still working on it. You might want to add your vote here Thank you!

0 Likes 0 ·

0 Answers

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys