Joining the Community is Easy!

Our community is a great place to share and connect with other people that are passionate about the same things you are. Get your questions answered, share your ideas and feedback, get your problems solved, and give back by helping others! It only takes a minute to get started.

Get Started Today

  • Step 1: Sign Up
  • Step 2: Follow Categories

Conversations

Recent Conversations
Conversations 1 - 20 of 4324
Photo of Peoples Grower
Mark sms message thread by color
1. US2. Call Center3. It would great to be able to highlight messages with selection of colors. Lets say we have multiple customers texti...
  • 1 me too
  • 0 replies
  • Idea
Photo of ACCOUNT
Desktop App - Text Inbox Request for Unread and Archive options
1. US2. SalesDesktop App - Text Inbox Requests1. Ability to mark texts as unread in the Desktop App. (not just the phone app)2. Unread te...
  • 2 me toos
  • 1 reply
  • Idea
Photo of John Andrews
outlook plugin not installed on MacOS
Account Type: US After updating to MacOS Mojave (v10.14.2) a previous installation of the RingCentral Plugin for Outlook is no longer av...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Mark Ayotte
Cannot dial outlook contact sync over with extension
When I dial a contact that is synced in with an extension from my mobile app or softphone it will not work.  In outlook extensions are st...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Ryan
Polycom VVX 311 Forwarding button missing when hitting the home button
looking for the forward button on Polycom VVX 311 and it is not there.  Where can this be enabled?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Mike Russell
we are moving to a new location
Can we keep our number?  We may be moving either down the street or to another zip  about 15 miles away does that matter?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of J_S
Flip a RingCentral Meeting phone call to the desk phone
We routinely use RingCentral Meetings for calls, and we also use our desk phones. We do not use the "Computer Audio" feature of RC Meetin...
  • J_S, 4 hours ago

  • 1 me too
  • 0 replies
  • Idea
Photo of Mary Jane Adlao
One push button to Park a call, regardless if it's a Public or Private Parking.
Knowing that there are ways on how to park a call (for Private and Public Parking), it would be better if there is a specific button to p...
  • 1 me too
  • 1 reply
  • Idea
Photo of Bryce Reem
The ability to mass text on the RingCentral App.
1. U.S. & Canada  2. Financial Newsletter  3. The ability to mass text 250-500 clients. 4. We'd be sending a text to clients who are on a...
  • 1 me too
  • 0 replies
  • Idea
Photo of Lisa Friedman
Change Columns in Personal Contacts
We are a US account using RingCentral for our newly established sales office.  We currently have 4 primary users.  I'd like to see flexib...
  • 5 me toos
  • 2 replies
  • Idea
Photo of Jeffrey Schoen
Customize Columns in Personal Contacts List
In my Personal Contacts list, there are headings/columns I don't need (such as Fax Number; almost nobody I communicate with uses fax anym...
  • 1 me too
  • 0 replies
  • Idea
Photo of Aaron
Call Queue name on screen - show called extension
I have multiple call groups, and they go to some overlapping people. I would like the phone to show which extension was dialed to the cal...
  • 101 me toos
  • 41 replies
  • Idea
  • Under Consideration
Photo of Catrin
Call Queue: Ability for Admin/Queue manager to log user in/out of queue
It would be helpful to allow an Admin to log an absent user out from a queue if they forgot to log out.
  • 58 me toos
  • 22 replies
  • Idea
Photo of Ellison
What is the difference between Stopped and Missed calls?
In reports we see Stopped Calls and on the User desktop they see Missed Calls. Are these the same? Can you please explain the difference ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Nate Desautels
RC Desktop App: Scaling Issues
1. Account type: US 2. Please see the case for screenshots - The case number is: 06753416 3. The Desktop application for RingCentral ha...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Brandon Hill
Please allow calls to go to overflow on a timer
We really need to have an option for calls to go to Overflow queues after a set amount of time.  Currently it's based off of availability...
  • 8 me toos
  • 5 replies
  • Idea
Photo of Scott McClannahan
Ability to Respond to Group Messages from Outside Numbers
It appears that there is a known bug in group texting now that the MMS feature has been deployed.  I opened a support ticket - I think ti...
  • 14 me toos
  • 36 replies
  • Idea
  • Under Consideration
Photo of Saadet - Community Support
Call Log Feedback
Hey Everyone, We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consol...
  • 7 me toos
  • 15 replies
  • Question
  • Doesn't Need an Answer
Photo of Jason Spindler
Bluetooth on mobile app does not stay connected
Why can RingCentral mobile not stay connected to Bluetooth devices?  I have used at least a couple of Bluetooth devices on a couple of di...
  • 5 me toos
  • 5 replies
  • Question
  • Acknowledged
Photo of Heisley
SMS: Group Message
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group te...
  • 95 me toos
  • 48 replies
  • Idea