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Call Quality

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Photo of Chris Duquette
Caller ID for secondary numbers?
i have a customer who has multiple offices under their RC account. I have advanced call rules set to send the 2nd,3rd,4th office main num...
  • 1 me too
  • 2 replies
  • Question
Photo of Mike Famularo
Pfsense Firewall Aliases URLs
US account. When setting up a pfsense firewall for an RC client you have to enter all the ip addresses that RC uses as a URL aliases to c...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Chris Duquette
Best usb headset for polycom vvx 411?
Anyone have any expierence using the USB port on the Polycom VVX411s for a USB headset? and which works best?
  • 1 me too
  • 4 replies
  • Question
  • Acknowledged
Photo of Sam Jaeckel
Best Netgear Router?
Based on the recommended routers located here https://www.ringcentral.com/support/qos-router.html the netgear 6700 is the only recommende...
  • 1 me too
  • 2 replies
  • Question
Photo of Rona Orenstein
When will AWS be a supported RC environment?
AWS is not a RC supported environment.
  • 2 me toos
  • 0 replies
  • Question
  • Answered
Photo of Kevin Hart
Improve Simultaneous Ring Settings and Functionality
Currently simultaneous ring has two issues: 1. If configured with desktop app to ring more than 0 seconds it will ignore the setting and ...
  • 1 me too
  • 0 replies
  • Idea
Photo of OnCallAnswer
Dead air on phone calls, the caller can hear me but I can't hear them.
US Account case # 07226689 On several calls a day we can not hear callers, when they call back we can hear them. We take appox 400 calls ...
  • 2 me toos
  • 1 reply
  • Question
  • Acknowledged
Photo of Joe Goodlund
Hearing Single Beep when making out calls to non-RC numbers
Starting this morning when placing a outbound to a non-RingCentral number users are hearing a single beep then ringtones and the call con...
  • 3 me toos
  • 7 replies
  • Question
  • In Progress
Photo of Brian B.
VVX 5.6.0 update call quality lower after firmware update.. HD no longer displayed on phones
Account type (U.S. Related case number Case 07116192 Software version 5.6.0.20009 If desk-phone related, have you rebooted phone? yes Nu...
  • 1 me too
  • 9 replies
  • Question
  • Acknowledged
Photo of Michael Greco
Voip Bluetooth Sound Quality
I'm noticing that using VOIP on the Android RC combined with Bluetooth has very poor sound quality to people on the other end. This is no...
  • 3 me toos
  • 4 replies
  • Question
  • Acknowledged
Photo of PaperClip Service
Calls no longer go to voicemail after hours
Ever since the upgrades, calls no longer go straight to voicemail "after hours". For example, a line is closed and if a person calls the...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of CanadaRick
busy signals for nearly all outbound calls
We are located in Canada and since yesterday cannot seem to reach any local numbers at all using either deskphones, mobile app, or softph...
  • 2 me toos
  • 5 replies
  • Question
  • Answered
Photo of BRELLENTHIN
Missing Calls on Softphones
After the update last week I have users who are not receiving incoming calls. They go straight to missed or do not show up at all until ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of JellyBelly
Screen sharing drops a lot!
We have been having a lot of problems with Meetings and screen sharing. Sometimes it works fine but very often the presenter's screen pop...
  • 1 me too
  • 3 replies
  • Question
  • In Progress
Photo of Kris
Orbi Pro QOS
Does anyone have recommended settings for Orbi Pro wireless router setup as it relates to QOS? We are experiencing high jitter and bro...
  • 1 me too
  • 3 replies
  • Question
  • In Progress