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Call Recordings

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Photo of Andrew Woolhouse
Warm and cold transfers between mobile app users
UK Account We use only use mobile devices. The problem we have is when we transfer calls between mobile app users, not only can we not d...
  • 1 me too
  • 0 replies
  • Idea
Photo of Lee
Feature Request: notification for call recording
Account type  (U.S.) A brief description of the business We are a Home Care service provider A high level description of the product or ...
  • 1 me too
  • 2 replies
  • Idea
Photo of Matthew
Salesforce Call Recording URL for main number, Access permission/Improvement to flow
UK, Recruitment We use the Salesforce integration that logs calls as tasks with a URL to the call recording. As the recording is against...
  • 1 me too
  • 0 replies
  • Idea
Photo of tin garcia
Call Recording Query
When I was listening to a recording, I noticed that it does not capture the hold and dead air. Do we need to change anything in the setti...
  • 1 me too
  • 1 reply
  • Question
Photo of Benjamin Tarnowski
Feature Request: Mobile App connects with RC Web Account Contacts to allow Google Contacts to sync properly and name recorded calls.
Please allow for a sync of google contacts with the main RC account records on the account website so that the contact names also show up...
  • 1 me too
  • 3 replies
  • Idea
Photo of CSI Claims Service International
Link URL to a call recordings and transcript of calls
We are a US based claims service that helps movers and their customers reach a fast and fair resolution to issues with their move (think ...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Ben Francis
Is there any way to retrieve old call recordings. I did not realise they were only stored for 90 days.
Is there any way to retrieve old call recordings. I did not realise they were only stored for 90 days and now I urgently need some of the...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Robert L
Additional file formats for recorded calls
As of now, RC allows recorded phone calls to be downloaded in .mp3 format. Unfortunately, the compression this format sucks. RC needs to ...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Rob
On Mobile Softphone - Add "Select All" Mark as Read Feature
its tedious to be required to click and listen to each voice mail if I have already read the transcript in email.  This takes more time t...
  • 1 me too
  • 1 reply
  • Idea
Photo of Joe Goodlund
Hearing Single Beep when making out calls to non-RC numbers
Starting this morning when placing a outbound to a non-RingCentral number users are hearing a single beep then ringtones and the call con...
  • 3 me toos
  • 7 replies
  • Question
  • In Progress
Photo of James T
Change "stop recording" command
Please change the "stop recording" command so that it's different from the "start recording" command. At the moment, on-demand call reco...
  • 1 me too
  • 2 replies
  • Idea
Photo of Michael Torner
Call recording: turn off automatic recording on per call basis
It would be really great to be able to turn off call recording on a per call basis. For example when we are phoning banks and credit card...
  • 6 me toos
  • 1 reply
  • Idea
Photo of Tyson McMillan
Call recording: fast forward/rewind/pause without downloading each call
In call recording and reviewing QA of my reps, I want to fast forward, rewind, pause. How can I do that without downloading the call,...c...
  • 5 me toos
  • 1 reply
  • Idea
  • Implemented
Photo of Quality Home Exteriors
Call Recording: Ability to disable Call Recording Announcement
Our company is based in Nebraska which is a one party state.  We talk to clients face to face before we call them.  When we call them and...
  • 20 me toos
  • 2 replies
  • Idea