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Call Recordings

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Photo of Lisa
Please turn ALL call recordings automatically on when creating a new extension, Ring Group, or Call Queue.
Please change the options for recording calls to automatically on upon creating a new extension or Call Queue or Ring Group or any other ...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Robert Leigh
Recorded hold and IVR message to form part of recorded call!!!!!!!
Hi team,  I posted the italicised question below two weeks ago and got some great assistance form you guys. The new process was set up w...
  • 1 me too
  • 3 replies
  • Question
  • Acknowledged
Photo of Libeth Sanchez
Call Disconnected: Rep or customer feature
When monitoring calls for quality assurance we are unable to determine if the customer disconnected the call or if the representative dis...
  • 2 me toos
  • 1 reply
  • Idea
Photo of tcm692
recording calls forwarded to a landline?
We are contemplating forwarding a number to a landline to eliminate the possibility of a phone outage due to an internet or power outage ...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Daniel Bryan
Make Default Voicemail to Wav instead of MP3
To help our Product Team understand your request and assure it gets more consideration, please include the following details in your requ...
  • 1 me too
  • 0 replies
  • Idea
Photo of AskMe
how to sum a historical exported report in Excel
Being able to sum the call duration from an exported Historical report file in Excel.
  • 1 me too
  • 0 replies
  • Question
Photo of Krystene Morse
Voicemail Drop
Voicemail Drop (also known as voicemail automation) is a type of inside technology that is designed to accelerate the process of leaving ...
  • 3 me toos
  • 0 replies
  • Idea
Photo of Andrew Woolhouse
Warm and cold transfers between mobile app users
UK Account We use only use mobile devices. The problem we have is when we transfer calls between mobile app users, not only can we not d...
  • 1 me too
  • 1 reply
  • Idea
Photo of rick.smith
On demand recording without beeps
US account, standard plan.  I want to be able to record calls without the beeps but there's no ability to uncheck the box for the tones. ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Angela Y.
Announcing ConnectCentral 2018, Nov 12-14, San Francisco
 By Neha Mirchandani The Importance of Uniting in a Disconnected Digital Age The great contradiction of the digital age is that, despi...
  • 2 me toos
  • 0 replies
  • Announcement
Photo of Alex Green
At Rest Encryption for voice recordings?
I cannot find any information about encryption at rest with regards to stored voice recordings. Can someone tell me the level of encrypt...
  • 2 me toos
  • 2 replies
  • Question
Photo of Jason Karger
Feature Request - Allow administrator to give permission for users to listen to their phone calls (both auto- and demand-recorded calls)
1.  Account Type:  U.S. 2.  Business:  Small business selling products, delivery and repair services to local cusotmers a their homes an...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Lee
Feature Request: notification for call recording
Account type  (U.S.) A brief description of the business We are a Home Care service provider A high level description of the product or ...
  • 1 me too
  • 2 replies
  • Idea
Photo of Matthew
Salesforce Call Recording URL for main number, Access permission/Improvement to flow
UK, Recruitment We use the Salesforce integration that logs calls as tasks with a URL to the call recording. As the recording is against...
  • 1 me too
  • 0 replies
  • Idea
Photo of Benjamin Tarnowski
Feature Request: Mobile App connects with RC Web Account Contacts to allow Google Contacts to sync properly and name recorded calls.
Please allow for a sync of google contacts with the main RC account records on the account website so that the contact names also show up...
  • 1 me too
  • 3 replies
  • Idea