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Company Settings


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Photo of Chris Zimmerman
Add Advanced Rules to block or forward SMS / Text Messages
We have multiple main numbers.  Each number is an office number for different locations and those numbers are pointed to a call queue.  F...
  • 31 me toos
  • 14 replies
  • Idea
Photo of RWhite
Conference Calling: Customize conference line number
It would make a huge difference for our company if RingCentral allowed its users to customize the number that we use to access the confer...
  • 12 me toos
  • 7 replies
  • Idea
Photo of Kelsey Charron
After Hours Call Routing - IVR & Groups
Our account was setup so that if a call comes in to our main line after our business hours, it will play a custom message that advises th...
  • 1 me too
  • 5 replies
  • Question
Photo of FuneralDIR
Change main IVR voice for dial by name directory to include pound because the wait time is slow.
We have people often hang up after dialing the name of the person they are trying to reach due to the long wait time after using the dial...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Elishia
Admin: Turn off notification when admin makes a change
Is it possible to turn off the user notification emails that are automatically sent out whenever the admin makes an adjustment to either ...
  • 7 me toos
  • 6 replies
  • Idea
Photo of Timothy Weir
Change extensions without closing and re-opening RingCentral desktop and mobile apps
Incoming calls to my company are directed to two groups: Business hours and Non-business hours.  Each group is assigned a unique extensio...
  • 1 me too
  • 1 reply
  • Idea
Photo of Talanton_Insurance
Feature Request: Glip / RingCentral App - Align Text Outbound Caller ID to Match RC Phone & Desktop Configuration
Account Type: RingCentral USA Business: Insurance Agency High Level Description: Glip Oubtound Caller ID on Texts to Match RingCentra...
  • 1 me too
  • 0 replies
  • Idea
Photo of alex d
Speed Dial: Company wide directory for Speed Dial
Our company has several dozen contacts that everyone in the office uses. We don't want to have to WASTE TIME programing each phone with ...
  • 49 me toos
  • 23 replies
  • Idea
  • Under Consideration
Photo of Mel
IVR answers with no rings first
We have been happy since we set up our IVR system, but do find it odd that when clients call us it doesn't ring first but goes right away...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of Richard
Call queue: Send Group Voicemail to multiple Extensions
Being limited to sending Group Voicemails to an email only, should be updated to allow for sending Group Voicemails to Multiple extension...
  • 36 me toos
  • 24 replies
  • Idea
Photo of Tom Klimek
Call Queue: requesting Call Waiting for queue members
Hello, I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on...
  • 66 me toos
  • 27 replies
  • Idea
Photo of Michael Mays
Desktop App: Server 2008 terminal server environment
I work for a managed IT provider supporting a company with ~200+ employees, all of whom have recently been migrated to RingCentral phones...
  • 7 me toos
  • 8 replies
  • Idea
User Per Ring Group
Account type: US A brief description of the business A high level description of the product or feature being requested: user ext can be ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Richard Manuel
Option to Block Bulk number at once
Hi, It would be better if there is an option to Upload Bulk number for Blocked calls option, e.g .csv, .xlxs file. Instead of manually ty...
  • 2 me toos
  • 2 replies
  • Idea
Photo of BISHOP
Allow admins to login as a user
When reaching out to support to check into a user/setting issue, they have the ability to login as any user and see everything as the use...
  • 8 me toos
  • 4 replies
  • Idea