Call Queue: requesting Call Waiting for queue members
Hello, I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on...
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SMS: Group Message
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group te...
Short code to access voicemail
There should be a short code to access voicemail from another device. Currently if a user is away from their physical device, they have t...
Does anyone know if it is possible to disable the incoming call notification while on a call?
Does anyone know if it is possible to disable the incoming call notification while on a call? We are trying to use the soft phone as a s...
User Settings: internal calls to go through regardless of the business hours.
It would be nice to have a way where the phone system understands that the call was made from an internal phone and can go through regard...
Robo Calls - Registering as Missed Calls
Robo Calls - They reach our IVR system (Interative Voice Recognition) and they disconnect after just one ring. Regardless of whether we ...
How do I delete multiple repetitive contacts from my contacts list? Without doing them one at a time?
How do I delete multiple repetitive contacts from my contacts list? Without doing them one at a time and without having to start at the b...
Caller ID (CNAM): Allow for more than 1 CNAM per account
Currently, Ring Central only allows for 1 outbound caller ID to display to external phones. Allowing for multiple or Departmental Outbou...
Contacts: Sync Desktop App to Mobile App
contacts on my soft phone app on desktop does not match my contact on soft app on mobile phone. Need to have these to be the same. is the...
Ability to hide user accounts from 'Company Directory'
Problem Like most Ring Central customers our implementation is a complex mix of 'User Accounts' and 'Groups' - all of which show in the ...
Forward Call Queue to 3rd party (answering service) after 1 minute
Customer service is very important to our company, but there are times when we are short staffed due to breaks, holidays and vacations. ...
Capability to have an multi IVR setting on each extension and have a hold music option on Multi IVR level
Account type (U.S.)A brief description of the business: Large scale businessA high level description of the product or feature being req...
Auto detect offline desk phones and switch to forward calls to RingCentral Phone app
1. Account: RingCentral Office US 2. Marketing Solutions 3. Hi Team, I am posting this feature request for my client "Jared Shope" abou...
Feature Request: Glip / RingCentral App - Align Outbound Caller ID to Match RC Phone & Desktop Configuration
Account Type: RingCentral USA
Business: Insurance Agency
High Level Description: Glip Oubtound Caller ID on Texts to Match RingCentra...
Enable n11 Calls (311)
Allow users to make 311 calls. In most cities and municipalities this is the only way to get in touch with the different agencies that a...
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