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Call Queue Group Settings

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Photo of alfm
Ability to hide user accounts from 'Company Directory'
Problem Like most Ring Central customers our implementation is a complex mix of 'User Accounts' and 'Groups' - all of which show in the ...
  • 32 me toos
  • 10 replies
  • Idea
  • Planned
Photo of Breanne Nugent
Call Queue: all users in group to access voicemail through User's Desktop/Mobile App
Our calls are automatically forwarded to three users.  If no one answers, the call goes to the operator voicemail.  We need all users to ...
  • 16 me toos
  • 6 replies
  • Idea
Photo of Dave Melbardis
controlling voice prompt duration
Can we have a feature that we can control the duration of voice prompt to make it faster? It would be great if we can do that to avoid Ro...
  • 1 me too
  • 0 replies
  • Idea
Photo of Matt Dillman
Isolate Calls from a Single Queue
Struggling with this.  Our Compliance team has a hotline that they answer from 7 to 7 Monday through Friday.  Outside of this, calls need...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Matt Dillman
Desk Phone Ringing Before Others
I have a call queue that forwards simultaneously to 5 extensions.  Each of the 5 extensions have a desk phone.  One of the desk phones ri...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of Brian Sherman
Allow for simultaneous ringing in Queue Overflow
Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order.  Please enhance this featur...
  • 74 me toos
  • 11 replies
  • Idea
Photo of Spoonhandle
Toggle Availability for Specific Call Queues
And toggle availability in specific call queues. That's not possible currently, right? It's available/unavailable for all queues they are...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Ysmael Calix Quesada
Call Queue: Disable Voicemail
Some of my clients requested to disable the voicemail option for call queues, since this option is already available for extension users,...
  • 21 me toos
  • 12 replies
  • Idea
Photo of Test Account
call queue should overflow if agents are available but do not answer
Example: In group extensions, if there are 4 agents in the HR Group and they are available and none of the four answer the phone, then ov...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Angela Y.
San Francisco Bay Area Customers: Participate in a live feedback session
We need YOUR input on our latest ideas so we can provide you the best experience. Currently looking for RingCentral customers in the San...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Catrin
Call Queue: Ability for Admin/Queue manager to log user in/out of queue
It would be helpful to allow an Admin to log an absent user out from a queue if they forgot to log out.
  • 55 me toos
  • 18 replies
  • Idea
Photo of Rhonda
Can we block numbers to the call queue?
Some of our offices get a lot of telemarketing calls that call over and over again. Can we block numbers to the call queue groups?
  • 2 me toos
  • 3 replies
  • Question
  • Answered
Photo of Tom Klimek
Call Queue: requesting Call Waiting for queue members
Hello, I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on...
  • 72 me toos
  • 28 replies
  • Idea
  • Under Consideration
Photo of Aaron
Call Queue name on screen - show called extension
I have multiple call groups, and they go to some overlapping people. I would like the phone to show which extension was dialed to the cal...
  • 96 me toos
  • 38 replies
  • Idea
  • Under Consideration
Photo of Daniel Carrion
Calls routing to extensions not online and toggle user call queue status
Can we please request the feature for Ring Central to be a little bit smarter and not route call queue calls to offline devices. We need ...
  • 1 me too
  • 1 reply
  • Idea