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Call Queue Group Settings

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Photo of Chris Zimmerman
Add Advanced Rules to block or forward SMS / Text Messages
We have multiple main numbers.  Each number is an office number for different locations and those numbers are pointed to a call queue.  F...
  • 31 me toos
  • 14 replies
  • Idea
Photo of Kelsey Charron
After Hours Call Routing - IVR & Groups
Our account was setup so that if a call comes in to our main line after our business hours, it will play a custom message that advises th...
  • 1 me too
  • 5 replies
  • Question
Photo of Brian Sherman
Allow for simultaneous ringing in Queue Overflow
Currently call queue members in an overflow queue can only have calls delivered on a rotating or fixed order.  Please enhance this featur...
  • 71 me toos
  • 11 replies
  • Idea
Photo of FuneralDIR
Change main IVR voice for dial by name directory to include pound because the wait time is slow.
We have people often hang up after dialing the name of the person they are trying to reach due to the long wait time after using the dial...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Lisa
Please turn ALL call recordings automatically on when creating a new extension, Ring Group, or Call Queue.
Please change the options for recording calls to automatically on upon creating a new extension or Call Queue or Ring Group or any other ...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Catrin
Call Queue: Ability for Admin/Queue manager to log user in/out of queue
It would be helpful to allow an Admin to log an absent user out from a queue if they forgot to log out.
  • 41 me toos
  • 17 replies
  • Idea
Photo of Elishia
Admin: Turn off notification when admin makes a change
Is it possible to turn off the user notification emails that are automatically sent out whenever the admin makes an adjustment to either ...
  • 7 me toos
  • 6 replies
  • Idea
Photo of Timothy Weir
Change extensions without closing and re-opening RingCentral desktop and mobile apps
Incoming calls to my company are directed to two groups: Business hours and Non-business hours.  Each group is assigned a unique extensio...
  • 1 me too
  • 1 reply
  • Idea
Photo of Brett Youngberg
Call Queues: pound # to go directly to voicemail
We don't want to have to create a new voicemail only extension to allow customers to leave a voicemail from a department call queue. We w...
  • 24 me toos
  • 13 replies
  • Idea
Photo of Joseph Roberts
Admin: View if "Accept Call Queue Calls" is toggled On/Off for users
We are a US based web hosting company with many remote users who are located in several different countries. We can see when a user has t...
  • 24 me toos
  • 7 replies
  • Idea
Photo of Ryan Morin
Conference Calling: Disable/Change hold music on conference calls.
Disable Hold Music on Conference Calls... Currently there is no way to turn off the hold music on Conference calls and we need one.
  • 82 me toos
  • 12 replies
  • Idea
Photo of Spoonhandle
Toggle Availability for Specific Call Queues
And toggle availability in specific call queues. That's not possible currently, right? It's available/unavailable for all queues they are...
  • 1 me too
  • 1 reply
  • Idea
Photo of McElroy Metal Kevin Johnson
How would you set up an emergency Hunt/Rollover type system in RingCentral?
Hello, I am looking for a way to setup a Hunt Group/Rollover Group with RingCentral. It would be deployed in "emergency" situations when ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Tom Klimek
Call Queue: requesting Call Waiting for queue members
Hello, I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on...
  • 66 me toos
  • 27 replies
  • Idea
Photo of SOFTWARE
User Per Ring Group
Account type: US A brief description of the business A high level description of the product or feature being requested: user ext can be ...
  • 1 me too
  • 0 replies
  • Idea