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Call Queue Group Settings

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Photo of Matthew
Salesforce Call Recording URL for main number, Access permission/Improvement to flow
UK, Recruitment We use the Salesforce integration that logs calls as tasks with a URL to the call recording. As the recording is against...
  • 1 me too
  • 0 replies
  • Idea
Photo of Matthew Austria
Change Auditing/Logging
I'd like to request an audit/logging feature that will record who made what changes at what time. We have a couple admins and they do hap...
  • 75 me toos
  • 31 replies
  • Idea
  • Planned
Photo of Oliver McClellan
Hold Music: Looped music
We have a group of companies which require us to place customers on hold and keep returning to them more than once. However, when we tak...
  • 33 me toos
  • 6 replies
  • Idea
Photo of Matt Dillman
Cost Center Codes in User Details
Would like to see Cost Center Codes of extensions added to the User Details section.  For instance, our company has over 60 Cost Center C...
  • 5 me toos
  • 1 reply
  • Idea
Photo of Richard Manuel
Call queue Call logs Access permission
Hi, It would be nice if aside from Full call log access and User call log- Access, there should be Call queue Call log Access Only as one...
  • 1 me too
  • 0 replies
  • Idea
Photo of Heisley
SMS: Group Message
I am currently using send hub of which allows me to crate a group of contacts an label it for example ( Text Group 1). This is a group te...
  • 81 me toos
  • 40 replies
  • Idea
Photo of Catrin
Call Queue: Ability for Admin/Queue manager to log user in/out of queue
It would be helpful to allow an Admin to log an absent user out from a queue if they forgot to log out.
  • 40 me toos
  • 16 replies
  • Idea
Photo of Tripp Watson
Add Text Message Routing to Groups
Please add a feature that will allow text message forwarding in Groups, in the same way that phone calls are forwarded. For instance, it ...
  • 5 me toos
  • 3 replies
  • Idea
Photo of Jeremy
Presence on Yealink phones.
Does anyone have the settings needed to configure Call Presence/BLF on Yealink phones? I have T46S and T42S phones and they support SIP p...
  • 6 me toos
  • 9 replies
  • Question
  • Answered
Photo of Joseph Roberts
Admin: View if "Accept Call Queue Calls" is toggled On/Off for users
We are a US based web hosting company with many remote users who are located in several different countries. We can see when a user has t...
  • 22 me toos
  • 5 replies
  • Idea
Photo of S2S
How can a member of the call queue access his/her incoming and outgoing call recordings without having admin privileges?
Right now, it appears that they can only access their outgoing calls. The only way they can access their incoming calls (via the call que...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Brad - CompuSave
Send & Receive SMS with Call Queue Group Direct Number
We are using the Office Premium plan in Canada.  We sell office products as well as provide computer technical support and more and more ...
  • 13 me toos
  • 2 replies
  • Idea
Photo of Tom Klimek
Call Queue: requesting Call Waiting for queue members
Hello, I'd like my users to be able to answer multiple incoming calls to a main number call group even if they are currently connected on...
  • 59 me toos
  • 26 replies
  • Idea
Photo of alfm
Ability to hide user accounts from 'Company Directory'
Problem Like most Ring Central customers our implementation is a complex mix of 'User Accounts' and 'Groups' - all of which show in the ...
  • 23 me toos
  • 6 replies
  • Idea
  • Planned
Photo of Amy Price
Please create a way for Users to log in/out of different queues upon logging in
We have 5 call queues set up and people that rotate weekends. Some users belong to multiple queues & some need to go into queues they don...
  • 1 me too
  • 0 replies
  • Idea