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Photo of FuneralDIR
iphone will not work while caller is in a Ring Group. It only rings the desk phone and not the desktop app or iPhone app.
iPhone app will not ring if the user is in a ring group.  So if anyone call the Ring Group only the desktop phones ring and not the iPhon...
  • 1 me too
  • 4 replies
  • Question
Photo of Natalie Carboni
September Feature Release Preview
Our next release of new features and upgrades is scheduled to start mid-August. See below for a preview of what’s new and register for ou...
  • 5 me toos
  • 15 replies
  • Article
Photo of vic88
Deskphone: User's Name to show up when we dial an extension number.
Can we add this feature to this phone to talk to our directory? When people dial 4 digit extension number on our VVX 410, it does not sho...
  • 36 me toos
  • 11 replies
  • Idea
Photo of Lee
Call Handling for Call Queues and Extensions
Is there a reason why the Call Handling and Forwarding for an extension cannot be like a Call Queue? We use Custom Answering Rules to cre...
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Kim Cruson
Answering the phone
Currently, the caller encounters an automated answering program. We would rather answer the phone live. Is that possible? Also, the phone...
  • 1 me too
  • 6 replies
  • Question
  • Acknowledged
Photo of Lisa Masters
SORT BY NAME IN PHONE PRESENCE
Sorting by name on phone presence.  Is it possible to sort all of the names that you add into your phones physical presence (including s...
  • 2 me toos
  • 5 replies
  • Idea
Photo of JJ
Desktop lines keep becoming unregistered
We have Polycom VVX311 phones installed. At certain times they have become unregistered. Our internet connection has been fine and runnin...
  • 2 me toos
  • 4 replies
  • Question
Photo of Amanda Crain
service issue
Currently our staff is having issues with outbound calls, and calls are not coming through or ringing. Is anyone else having this issue?
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of BALBUENA
Be able to identify through the Admin Portal if the deskphone is on Do-Not Disturb status or not.
Have the ability to identify through the admin portal if a deskphone is on Do Not Disturb or not. Admin might be working remotely or from...
  • 8 me toos
  • 3 replies
  • Idea
Photo of Frederick Delacruz
Ringcentral for Desktop Enhancement Request: HUD alpha sorting
Ringcentral for Desktop Enhancement Request: HUD alpha sorting Account type  U.S. A brief description of the business   Accounting Firm A...
  • 2 me toos
  • 0 replies
  • Idea
Photo of Keith Wong
Intercom Feature for Yealink T46g
I was not told that the i ntercom Feature for Yealink T46g does not work on Ring central right now; please set this up asap and advise. ...
  • 1 me too
  • 0 replies
  • Idea
Photo of Mike
Add Custom RingTones for Mobile App, Desktop app and Deskphones
We've had a variety of request from users to have custom ringtones on the mobile app, desktop app and desk phones.  Please comment and vo...
  • 281 me toos
  • 68 replies
  • Idea
Photo of Sparks
Why am i listed on my own phone display twice and how do I delete it? It's a waste of 2 positions.
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of richard
download contact list from polycom vvx 310 deskphone, or to upload it to the Ringcentral web portal
Is it possible to download contact list from the local contact directory on a polycom vvx 310 deskphone, or to upload it to the Ringcentr...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Pauline Mowry
Standard calling roles for global companies
We are a global company with locations currently in Europe and North America. Our RC account is based in the UK. I would like to have a S...
  • 1 me too
  • 0 replies
  • Idea