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Getting Started

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Photo of MileHighWelch
Alert caller the system is ringing another device
New to RC and VoIP in general. Users like the call handling feature to go from Desk to Cell to Home, etc. The problem is with all these...
  • 2 me toos
  • 4 replies
  • Question
Photo of Elishia
Admin: Turn off notification when admin makes a change
Is it possible to turn off the user notification emails that are automatically sent out whenever the admin makes an adjustment to either ...
  • 7 me toos
  • 6 replies
  • Idea
Photo of Samantha Daugherty
After hours/ Holiday hours to an on call external phone.
We are a home health company in the U.S. and I am trying to find the easiest set up for our afterhours/ holiday hours to be forwarded to ...
  • 1 me too
  • 7 replies
  • Question
  • Answered
Photo of Bill MTM
How to Set or Change User Passwords
I am logged in as the Admin. I see the "Change Password" button on MY account page, but it is not available on other users pages.I have b...
  • 1 me too
  • 4 replies
  • Question
Photo of McElroy Metal Kevin Johnson
How would you set up an emergency Hunt/Rollover type system in RingCentral?
Hello, I am looking for a way to setup a Hunt Group/Rollover Group with RingCentral. It would be deployed in "emergency" situations when ...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Global IT API
How to read legs
Is there any information on what call legs are and how to use and read them? How do I know who was the person who ended up answering the ...
  • 2 me toos
  • 3 replies
  • Question
  • Acknowledged
Photo of Global IT API
Making calls to Sandbox
Hello,I have my sandbox setup and I have 2 users the admin and a test user.  How do I make a call to my test user in the sandbox from the...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of John Manwell
Add way for users to view departments
I'd like to see a way for users to filter the Company Contacts list by department. I see in the user web portal they can see the departme...
  • 3 me toos
  • 3 replies
  • Idea
Photo of Mike Moore
Need IVR message to answer, not company greeting
I need my IVR to answer all calls, not the company greeting. In the way the (suspect) RC tech support had me set this up, the company gre...
  • 1 me too
  • 1 reply
  • Question
  • In Progress
Photo of IT On-Call
Adding Notifications When Call is Recieved or Forwarded
Account type - UK A brief description of the business - ~350 user consultancy firm with users in multiple countries requiring support at...
  • 1 me too
  • 1 reply
  • Idea
Photo of tcm692
recording calls forwarded to a landline?
We are contemplating forwarding a number to a landline to eliminate the possibility of a phone outage due to an internet or power outage ...
  • 2 me toos
  • 2 replies
  • Question
  • Answered
Photo of Donna Horn
how do I set up my phones?
They said as soon as I got my phones I could plug them in and be good but it doesn't quit seem that easy . Help!!!
  • 1 me too
  • 2 replies
  • Question
  • In Progress
Photo of Craig Carpenter
Ring Central Phone Screensaver
Presently according to Ring Central Customer Support ALL Ring central phones have the ability for a screensaver removed from their phones...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of VASQUEZ
Why does a phone number have to me used for our account number and other multi-site issues
Please fix multi-site so that it does not have to be associated to an office and/or phone number. We have six offices and our corporate o...
  • 2 me toos
  • 1 reply
  • Idea
Photo of Gregg Booth
Fix bug in Personal Meeting ID ASAP!
The personal meeting ID does NOT work with Zoom but the unique meeting IDs generated by Ring Central do work in the Zoom Windows desktop ...
  • 3 me toos
  • 3 replies
  • Idea